Responsible Gambling Policy
At True Blue we are committed to safe, controlled play. We want every player to enjoy their time with clear limits and easy access to help. This page explains the tools we provide, how to recognise risky behaviour, and where to find additional support so you can keep play responsible and within your control.
Our player protection principles
We prioritise player wellbeing by offering straightforward controls, timely support and a clear path to pause or close an account. We encourage players to set realistic limits, check activity regularly and contact support if play stops feeling fun. Our approach is practical and non-judgemental.
Activity-control tools
You can manage your play using the controls available in your account or by contacting our support team. Tools include:
- Deposit limits - daily, weekly and monthly caps you can set and change from your account.
- Loss limits - set a maximum loss threshold for a chosen period to help manage spending.
- Time limits and session reminders - reminders to take breaks and optional session length limits.
- Cooling-off periods - short breaks from play that can be applied immediately.
Deposit, loss and time limits
Limits are designed to be simple to set and adjust. Typical options include a minimum deposit threshold of A$10 and flexible daily, weekly or monthly limits. Loss and time limits are available to help control spending and session length. If you need assistance applying or changing limits, contact support and we will help you set appropriate controls.
Self-exclusion and account breaks
If you need a longer break, self-exclusion lets you close access to your account for a defined period. Self-exclusion is available for temporary or extended periods and is applied after a confirmation process. During self-exclusion we will restrict login and marketing contact for the agreed duration and offer information about next steps if you decide to return.
Recognising problematic behaviour
Warning signs can include chasing losses, playing for longer than intended, borrowing to fund play, hiding activity or skipping responsibilities. If you notice these signs in yourself or someone you care about, consider applying limits, taking a break or seeking external support.
Tips for maintaining control
- Set and stick to deposit and loss limits before you start playing.
- Use session reminders and take regular breaks.
- Only play with disposable income and avoid chasing losses.
- Keep a record of time and money spent on play.
- Ask our support team for help if you feel control slipping.
Professional help and support organisations
If you need extra support, consider reaching out to specialist services. We list recognised resources on our responsible gambling page and recommend contacting organisations such as Gambling Help Online, Lifeline or Beyond Blue for confidential assistance. Our TrueBlue support team can also provide information on available tools and next steps.