Terms of Use

These Terms and Conditions describe the rules that govern your use of True Blue and the relationship between you and our platform. We set out how accounts are managed, what you can and cannot do on the site, how promotions work, and how deposits and withdrawals are handled. By using our services you agree to follow these rules and to cooperate with any verification or security checks we reasonably require.

Account responsibilities

You are responsible for keeping your account details accurate and for protecting your username and password. Notify us immediately if you suspect unauthorized access. We may suspend or close accounts where we detect suspicious activity, multiple accounts, or breaches of these terms. Account closure may result in forfeiture of bonus balances where bonus conditions are not met.

Verification and KYC

We may request identity documents and other information to verify your account before allowing withdrawals or to meet our security checks. Verification is required where needed to process withdrawals, to confirm bonus eligibility, or to prevent fraud.

Eligibility requirements

You must meet the minimum legal age to gamble in your jurisdiction and be located in a jurisdiction where online gambling is permitted. By registering you confirm you are eligible to participate. We may block access from restricted jurisdictions and refuse service where local law prohibits play.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited activity includes fraud, collusion, chargebacks, abuse of promotions, using multiple accounts to bypass limits, and any activity intended to manipulate outcomes. We reserve the right to investigate and take action, including withholding winnings and closing accounts, when we suspect abuse.

General bonus and promotion rules

Bonuses and promotions are offered under specific terms. Wagering requirements typically apply to the deposit plus bonus and vary by game type - for example, a common structure is 30x on slots and 60x on table games. Maximum bet limits may apply during bonus play (for example A$10) and some offers can carry maximum cashout limits (for example A$100). Promotion availability, coupon codes, and conditions may change; always check the specific offer terms before opting in.

Deposits and withdrawals

We accept a range of payment methods and currencies where supported. Minimum deposits commonly start at A$10. Withdrawals may be processed via methods such as bank transfer, card payments, and cryptocurrency; processing times and fees vary by method. Cryptocurrency withdrawals are typically fastest, while bank transfers can take several business days and may incur fees (for example, a nominal A$29 fee for some wire transfers). We will carry out standard checks before approving withdrawals.

Dispute resolution

If you have a dispute, contact our support team via live chat or email at [email protected] with full details and any supporting evidence. We will review and respond promptly. If a satisfactory resolution is not reached, parties may seek independent advice or alternative dispute resolution options outside the platform.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of TrueBlue after changes are published constitutes acceptance of the updated terms. If you do not agree with any change, you should stop using the service and close your account.