User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you use True Blue services. We take your privacy seriously and describe below the types of data we handle, how we use it, the choices you have, and the technical and organisational steps we take to keep your information secure.
Types of data we collect
We collect information you provide directly and technical data generated by your use of our site. This helps us operate your account, process transactions, and improve our services.
Personal data
Personal data includes information you give us when you register or verify your account - for example your name, date of birth, contact details, identity documents and payment information. We use this data to manage your account and to meet compliance and verification requirements.
Technical data
Technical data includes your IP address, device identifiers, browser type, operating system, and information about how you interact with our site and games. We use these details to deliver and optimise the service and to detect and prevent fraud or abuse.
Transactional data
Transactional data covers deposits, withdrawals, game history, bonus activity and customer service interactions. We retain this information to administer your account, process payments, resolve disputes and provide accurate account history.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, provide customer support, and improve our services. We may also use aggregated or anonymised data for internal analysis and reporting. We do not sell your personal information for marketing purposes.
Data protection practices
We implement organisational and technical safeguards designed to protect your data from unauthorised access, loss or misuse. These measures include encryption in transit, access controls, and regular security reviews. Access to personal data is limited to authorised staff who need the information to perform their role.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, provide a smooth login experience, analyse site performance and personalise content. You can manage cookie settings through your browser or the site preference tools. Blocking certain cookies may affect functionality.
User rights
You have rights regarding your personal data, including the right to request access, correction or deletion, and to object to or restrict certain processing. You can also request a copy of your personal data in a portable format where applicable. To exercise these rights, use the support form in your account or contact customer support.
Access, correction and deletion
If you need to update or remove personal details, sign in to your account and use the profile settings or contact customer support. We may need to retain certain information for legitimate business reasons, such as fraud prevention, dispute resolution or legal compliance.
Information sharing and third parties
We may share information with service providers who support account management, payment processing, identity verification, fraud prevention and analytics. We require these providers to protect personal data and to use it only for authorised purposes. We may also disclose information when required by law or where necessary to protect the rights, property or safety of users or the service.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or your account. Continued use of our services after changes indicates acceptance of the revised policy. If you have questions about our privacy practices, you can reach out via the in-site support channels or live chat available in your account.
TrueBlue supports these privacy practices and is committed to handling your information responsibly. Please review this page periodically for any updates.