Contact Us
Need help? Our support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Use live chat for quick answers, or email for detailed account-related matters. We handle ID checks, payment enquiries and technical troubleshooting promptly and professionally. If you have feedback about the site or promotions, the team will record it and follow up as needed.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat, email and account team - verification and withdrawals) |
| General Enquiries | [email protected] (billing, payments, refunds and account queries) |
| Affiliate Enquiries | [email protected] (affiliate manager, tracking, commission payments and marketing) |
| Phone | +1 415 732 9841 (urgent account queries and payment checks) |
| Working Hours | Mon-Fri, 09:00-18:00 (UTC) (email support); 24/7 (live chat) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring explanations or documents. Please send your message to [email protected] with a clear subject and up-to-date contact details to avoid processing delays. True Blue manages verification and statements by email, and TrueBlue will reply with next steps or requests for further documents.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. More complex issues, such as account verification, payment disputes, or technical investigations, may take longer depending on the case and required checks. We will keep you updated by email and live chat, and prioritize urgent security or payment problems to minimise delays.
Feedback
We'd love to hear from you. Share any feedback, suggestions, or ideas for improving the website, games, or support team. Your input is reviewed carefully by our team and directly helps shape updates, fixes, and new features. Send comments anytime. We read every message and use them to make the site easier and more enjoyable for all players.